About the Author

dsc01840Melinda Charlesworth is the Author of “How Are You Managing? – Getting the best out of your team through effective leadership” a book for managers who want to improve the way they work with their teams to get fantastic results in a new and innovative way.



Melinda is the Principal Consultant at Your Contact Solutions; where she runs a successful management consulting practise working with companies of all shapes and sizes to improve their business and solve their management problems.

An international speaker known for her passionate, intelligent and humorous delivery on a variety of topics, she is a dynamic force as a consultant and is always willing to share her extensive knowledge with others.

Melinda spent eight years as the Operations Manager at Australian Health Management, a role that involved managing over 140 people, including a large contact centre and a processing centre, which between them service the needs of around 140,000 members across Australia.

Melinda holds a Bachelor of Commerce in Employment Relations and a Master of Science in Logistics.

Before coming to the Contact Centre industry, Melinda spent almost 15 years in the IT industry. There she gained extensive management and technical experience working with clients across various industries, from large manufacturers to pharmaceuticals and warehousing & distribution.

Melinda is a former committee chair and former director of the Australian Teleservices Association and a former director of Unicentre at Wollongong University.  She is a graduate of the Australian Institute of Company Directors.


She was a finalist in the CCNG Australian Call Centre Manager of the Year for 2003 and won the Wollongong University Commerce & Business Alumni Award for 2004. She ran the 2006 ATA National Call Centre of the Year for centres between 50 – 120 seats!!